Privacy Policy


  1. WHO ARE WE?

Baker & Nixon Ltd trades in the sales, servicing and repair of food processing equipment. We are a company registered in England and Wales under registration number 04926923 and our registered address is The Oaks, Sawyers Lane, Suton, Wymondham, Norfolk, NR18 9SH. We are the data controller for the purposes of this Privacy Policy.


 This Privacy Policy gives you information about how we will use personal data and other private information that we collect from you as a user of this company, whether you are a customer, a supplier or an employee. When we refer to ‘personal data’ in this Privacy Policy it means any information that relates to you from which you can be identified. This Privacy Policy governs the processing of your personal data, including on connection with the use of our website, so please read it carefully.


 We may collect the following personal data about you:

  • The personal detail you provide (such as name, address, e-mail address, business address and phone numbers including land lines and mobiles) when submitting an enquiry.
  • Personal details provided to us by third parties to enable them to provide you with services you have requested.
  • Payment details that we require for the purpose of either recording and processing your order or to enable us to make a payment to yourselves.
  • Any other personal or private information you choose to give when corresponding with us whether by phone, post or email.
  • Information about your preferences (e.g. cookie data and browsing history on our website)

 Our Website uses cookies for a number of purposes, including to distinguish you from other users, to provide you with a good user experience when you browse our Site and to allow us to improve the features of the site.


 We may use your personal data in the following ways:

  • To operate our business and provide you with services you have requested.
  • To verify your identity.
  • To acknowledge, confirm and deal with your enquiry.
  • To deal with any other enquiries, requests or complaints you may have.
  • To maintain a record of the work we have carried out for you, or the goods and services we have supplied to you or purchased from you, to improve and expedite future services and goods that we may provide to or require from you.
  • Where relevant to notify you of any changes or services provided by ourselves.
  • To provide you with information about goods or services we feel may interest you.
  • We will however only contact you by such means (e.g. email, post or telephone) you have provided us with yourself and any marketing that you receive from us will allow you to unsubscribe/opt-out from and further promotions.
  • For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and a part of our efforts to keep our website secure.
  • On an aggregate basis, to understand how individuals collectively use the features of our website.
  • To give effect to your legal rights and your rights under this Privacy Policy.
  • To protect against fraud, identify theft, and other unlawful activity.
  • To establish or exercise any legal rights or claims.
  • To satisfy our obligations under applicable law, this Privacy Policy, and any other policies or terms that are applicable to our relationship with you.
  • For other purposes to which you have consented, and we may combine personal data that you provide to us with other information we collect about you for the purposes set out in this Privacy Policy.
  • To allow records to be kept as required by law.

 We may share your personal data with third parties in the following situations:

  • We may disclose your personal data to our employees and agents to the extent necessary to provide you with services you have requested.
  • We may make your personal data available to selected third parties who act on our behalf to support our operations such our bank (see ‘Payment Information’ below).
  • We may make your personal data available to credit reference agencies to protect against possible fraud in accordance with applicable law.
  • We may transfer your personal data to a third party if we sell or transfer all, or any portion, of our business or our company assets to that third party.
  • We may disclose your personal data if we need to comply with a legal obligation or to enforce our Terms & Conditions.
  • To protect us against loss or damage (including, without limitation, exchanging information with the police, courts or law enforcement agencies).
  • To the extent necessary to establish, exercise or defend legal rights or claims, or for the purposes of investigating actual or suspected unlawful activity. 

 If you have given us details of your bank account it is with the sole purpose of us paying you, whether it be paying a supplier invoice, paying a customer refund, or paying an employees wages and expenses and the like, and as such we have no access or ability to withdraw any monies from your account. All such information is stored securely (see ‘Security’ below).

At present we do not accept credit/debit card payments and therefore do not hold this data on anyone. Should we start to accept credit/debit card payments this Privacy Policy will be amended to suit.


We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of data that you provide us online. Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure.


We will only retain your personal data for as long as we require this data in connection with the purposes set out in this Privacy Policy, except where we are required or permitted, under applicable law, to retain your personal data for additional periods of time.


Subject to applicable law, you may have the following rights in relation to your personal data:

  • The right to request access to, or copies of, your personal data we process.
  • The right to request correction of any inaccuracies in your personal data.
  • The right to object, on legitimate grounds, to the processing of your personal data.
  • The right to request that your personal data is deleted.

These requests will not affect your statutory rights. If you wish to exercise these any of these rights please contact us as described (see ‘Contact’ below). We may also need to ask you for further information to verify your identity before we can respond to any request.


Whenever any changes are made to our Privacy Policy the updated version will be available on our website.


Questions, comments or requests regarding this Privacy Policy should be addressed to or by post to Baker & Nixon Ltd, The Oaks, Sawyers Lane, Suton, Wymondham, Norfolk, NR18 9SH.

Date Created – 21.05.2018